WhatsApp Chatbot
Product Use Cases What are the possibilities of the WhatsApp Chatbot?
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Automate responses
Automate interactions with your customers on the platform they most frequently use thereby driving up your engagement rate and ensuring your brand is omnipresent.
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Generate leads
Every user that engages with your WhatsApp Chatbot leaves their mobile number. A business can use WhatsApp Chatbot to generate interest and quality leads.
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Enable payments (WhatsApp mPay)
Integrate with payment APIs and AI to support payments within the WhatsApp ecosystem in less than 3 steps. This works especially well with mobile money payments using STK push notifications.
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Personalized alerts
WhatsApp Business API isn’t built for mass marketing but it can support sending automated alerts on delivery time, flight rescheduling, order confirmations and the like.
The alerts are preapproved
by WhatsApp -
Bot to human handover
Whenever the bot is unable to handle
the chat request, our automation system redirects the query to the WhatsApp Multi-Agent inbox. This allows your business to take customer engagement to the next level and help to retain customers. -
Managing Payment Related Queries
With WhatsApp chatbot on AXIS, you can ensure the handling of high-level payment queries smoothly by directing customers to respective customer service agents once you have automated the basic-level, repetitive queries.
FAQs Frequently Asked Questions
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What’s required for WhatsApp Business API approval?
You require a verified Facebook Business Manager (https://www.facebook.com/business/help/2058515294227817) and a phone number to be used for WhatsApp (a new number is preferred as previous conversations will be automatically deleted after integration)
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Does AXIS support getting the official WhatsApp business API approval?
Yes, we submit the request on your behalf to WhatsApp. The approval process takes 1-3 business days if you already have a verified Facebook Business Manager account.
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Does the WhatsApp Business API still have end-to-end encryption?
Yes, end-to-end encryption of the message happens between the WhatsApp Business API Client and the end user. In addition, if you are using HTTPS when making calls to the WhatsApp Business API Client, that data is SSL-encrypted (from your backend client to the WhatsApp Business API Client).
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What’s the WhatsApp message pricing?
We price starts from $0.002/Ksh .25/UGX 8 and it’s based on volume of sessional message exchanged between the brand and user.
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What is Sessional Messaging?
Sessional messages are initiated by a user to the brand’s WhatsApp account. Subsequent interactions are called sessional messages and are allowed within a 24 hour period. After that, the user will be required to initiate the conversation.
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What is a template message and what’s the price?
Template messages are sent from a brand to a user. For a user to receive such they must have opted in to your website, app and so forth. All template messages must be pre-approved by WhatsApp and are priced per country.
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Can the WhatsApp API be integrated with existing systems?
Yes, we can provide API end-points for integration to your systems. There are limitless possibilities when it comes to integrations.
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How many messages per second can I send?
The maximum tested outbound message rate is 20 messages per second.
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What message types can be sent?
You can send both text and media through the WhatsApp API