Multi-Agent Unified Inbox
We provide a unified inbox for WhatsApp, SMS, email conversations supporting multiple agents at the same time. This can be an extension of WhatsApp Chatbot or independent.
Product Use Cases What are the possibilities of the Multi-Agent Unified Inbox?
Support multiple agents
Handle more conversations by onboarding multiple agents to handle more chats concurrently. The platform distributes chats automatically amongst the agents that are online.
Escalation of chats
An agent can escalate a conversation to another agent who might be a specialist on the issue raised by the customer. Agents can also reassign when their shifts ends or need to take a break. This way conversations are closed faster and effectively.
With every chat the business collects the customer’s name and mobile number. This is a lead generation opportunity for businesses.
Close more sales
A sale can be determined by how quickly you respond to chats by customers and prospects. By onboarding more agents, it means you close faster and more sales.
Works on the go
Support your customers and grow your business on the go, on any device – mobile, and PC – as long as users are connected to the internet.
Generate valuable insights
Get insights on the volume and topic of conversations around your business on WhatsApp. AXIS provides further insights on the response rate and response time per agent allowing managers and supervisors to monitor effectiveness.
FAQs Frequently Asked Questions
Do you require multiple WhatsApp numbers to support multiple agents?
No. The business doesn’t require multiple WhatsApp numbers. We integrate with one account/number which must be integrated into the WhatsApp business API. Agents will be able to access the same account simultaneously from different devices.
Does it work on mobile phones?
Yes, our app is mobile responsive or in technical terms, it’s a progressive web app that allows AXIS to be easily installed in mobile phones as well as used on PCs.
What’s the cost of the Unified Multi-Agent Inbox?
We may charge a one-off implementation fee to set up the Unified Inbox. The subsequent pricing is based on the messaging volume. Refer to the pricing page