Engage your customers and potential prospects at scale on WhatsApp using WhatsApp Chatbot. It’s built using the official WhatsApp Business API.
Product Use Cases
What are the possibilities of the WhatsApp Chatbot?
Automate interactions with your customers on the platform they most frequently use thereby driving up your engagement rate and ensuring your brand is omnipresent.
Every user that engages with your WhatsApp Chatbot leaves their mobile number. A business can use WhatsApp Chatbot to generate interest and quality leads.
Enable payments (WhatsApp mPay)
Integrate with payment APIs and AI to support payments within the WhatsApp ecosystem in less than 3 steps. This works especially well with mobile money payments using STK push notifications.
WhatsApp Business API isn’t built for mass marketing but it can support sending automated alerts on delivery time, flight rescheduling, order confirmations and the like.
The alerts are preapproved
Bot to human handover
Whenever the bot is unable to handle
the chat request, our automation system redirects the query to the WhatsApp Multi-Agent inbox. This allows your business to take customer engagement to the next level and help to retain customers.
Managing Payment Related Queries
With WhatsApp chatbot on AXIS, you can ensure the handling of high-level payment queries smoothly by directing customers to respective customer service agents once you have automated the basic-level, repetitive queries.
Yes, end-to-end encryption of the message happens between the WhatsApp Business API Client and the end user. In addition, if you are using HTTPS when making calls to the WhatsApp Business API Client, that data is SSL-encrypted (from your backend client to the WhatsApp Business API Client).
Sessional messages are initiated by a user to the brand’s WhatsApp account. Subsequent interactions are called sessional messages and are allowed within a 24 hour period. After that, the user will be required to initiate the conversation.
Template messages are sent from a brand to a user. For a user to receive such they must have opted in to your website, app and so forth. All template messages must be pre-approved by WhatsApp and are priced per country.