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• PRODUCTIVITY December 4, 2023

  KOKO Whatsapp Chatbot Story: Revolutionizing the Customer’s Retail Experience

  Meet the KOKO Club bot! Designed for small local businesses and budget-conscious households, this WhatsApp-based chatbot is set to redefine the way you shop.  In a recent interview with the Customer Success Executive at AXIS, we delved into the intricacies of the KOKO Club bot, exploring its features, target audience, and the positive impact it […]

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  PRODUCTIVITY November 24, 2023

  Transforming Dining Experiences: The Irish Bot Story

  Innovation is key to staying ahead in the cuisine world. Meet The Irish Bot, a groundbreaking WhatsApp Business Chatbot that has revolutionized the dining experience for the corporates’ staff. Let’s delve into the key features that have made this chatbot a game-changer. 1. Seamless Meal Selection and Payment Integration: The Irish Bot offers customers a […]

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  PRODUCTIVITY November 22, 2023

  Nearly 50% of Individuals Prefer Calling Customer Service Over Reaching Out to their In-Laws

  In the ever-evolving landscape of customer service, understanding consumer preferences is key to providing a seamless and satisfactory experience. A survey conducted by CM.com delved into the minds of 7,000 customers worldwide, revealing intriguing insights into the choices and behaviors of consumers when it comes to seeking customer support. Bridging the Generation Gap: From In-Laws […]

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  PRODUCTIVITY March 6, 2023

  Outsource your WhatsApp Chatbot Development with Ease

  Outsourcing your WhatsApp chatbot development to AXIS can be a game-changer for your business. With AXIS’s expertise in chatbot development, you can have a high-quality chatbot up and running in no time, without the hassle of hiring and managing an in-house development team. Here are some reasons why you should consider outsourcing your WhatsApp chatbot […]

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  PRODUCTIVITY January 13, 2023

  How to Improve Customer Service through Call Deflection to Whatsapp Chatbots

  Interactive Voice Response (IVR) systems have been a popular customer service solution for businesses for decades. These systems allow customers to navigate through a series of pre-recorded menu options in order to reach the appropriate department or agent. Think of the pre-recorded menu options you get when you call Safaricom, Zuku, or JTL Faiba. As […]

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  PRODUCTIVITY January 13, 2023

  How Businesses can Attract Customers to their Whatsapp Business Platform

  As a business owner, you know that finding new customers is essential to the growth and success of your company. With the rise of social media and instant messaging, it’s more important than ever to have a presence on platforms like WhatsApp.  This messaging app has over 2 billion active users, making it a powerful […]

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  PRODUCTIVITY January 13, 2023

  How Financial Service Companies in Kenya can use Whatsapp Chatbots to Maximize Efficiency

  Financial services companies are always looking for new ways to improve customer engagement and provide more efficient service. One way to do this is by using chatbots on WhatsApp. Chatbots are computer programs designed to mimic human conversation. They can be programmed to answer common questions, provide information, or even perform simple transactions. When it […]

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  PRODUCTIVITY December 8, 2022

  Embrace Conversational Commerce This Holiday Season

  Jingle bells.  Jingle bells.  Do you hear them from afar? Well, it is that time of the year again when you celebrate your loved ones with gifts.  Technology has got your back because you now do not really have to leave your house to go out shopping. No, you could do it virtually and have […]

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  PRODUCTIVITY October 18, 2022

  4 Benefits of Whatsapp Chatbot Technology in Kenya

  Have you interacted with a WhatsApp chatbot recently? What did you love about it? Well, businesses in Kenya can leverage the power of WhatsApp chatbots so that frequently asked questions by their users can be answered in real-time without a user having to wait for so long before an agent comes on board to answer […]

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  PRODUCTIVITY October 18, 2022

  4 Kenyan Companies Using Whatsapp Chatbots to Automate Messaging

  A 2020 data report on Social Media User Trends published by Global Web Index shows that Kenya has the highest percentage of Internet users on WhatsApp. This is in comparison to the rest of the world. Come to think of it, WhatsApp is opening doors for Kenyan businesses to reach out in a conversational way […]

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  PRODUCTIVITY September 30, 2022

  8 Companies That Have Used SMS Marketing in Kenya with Amazing Results

  We did a case study of different companies in Kenya employing bulk SMS marketing and sampled what they are doing. You too could copy some of their ways. Let’s dig into the list. Co-op Bank Let’s give it to the jumbo for adeptly using SMS marketing to reach out to their customers every time they […]

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  PRODUCTIVITY September 29, 2022

  Amazing Ideas on Bulk SMS and Email Marketing During the Holiday Period

  We are entering quarter 4 of the year.  Have you come up with a Christmas SMS strategy for your customers? What emails are you going to be putting across in Quarter 4? As a business owner, this is the time to spend telling people about the fancy things you have for them during the festive […]

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  PRODUCTIVITY August 18, 2022

  Introducing New, Intuitive Features on AXIS Version 2.0

  It’s new, exciting and collaborative. Meet AXIS Version 2.0. We have added new changes to the new AXIS version 2.0. Here are some of the new features that we have introduced to your favorite conversation commerce tool: 1. New detailed dashboard with stats, spends, etc. A face-lift worth a mention in the papers. Well, this […]

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  PRODUCTIVITY May 25, 2022

  Increase Your Digital Audience Reach with Email Marketing

  Despite the heightened uptake of new digital marketing channels such as Tiktok, Facebook, Twitter and Instagram, email marketing still remains a worthwhile marketing strategy, especially for e-commerce businesses and those doing B2B marketing.  According to Hubspot, email marketing gives a 4200% ROI to those who use it well. It gets better when you send out […]

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  PRODUCTIVITY April 27, 2022

  The AXIS Whatsapp Unified Inbox Increases Customer Engagement

  Whatsapp has really revolutionized communication.  As of January 2022, data from Statista shows that it is one of the most used apps even ahead of Facebook Messenger. Interestingly, according to a 2020 report on Statista, Kenya led in the number of Whatsapp users globally. This is against its digital population. Yes, you read that right.  […]

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  PRODUCTIVITY March 15, 2022

  6 Types of Businesses That Would Benefit From The AXIS Bulk SMS Platform

  Conversational marketing is the way to go. People want you to engage them. To keep them informed in a direct, short and sweet way. And that is why SMS marketing has become the vogue. So who is best suited for the AXIS bulk sms marketing solution. 1. Retailers and supermarkets Towards the Christmas holiday, I […]

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  PRODUCTIVITY March 11, 2022

  How to Use The AXIS Bulk SMS Platform

  Despite the technological advances that we have made, it seems that we are slowly going back in time as far as digital marketing communication is concerned.  The SMS, started way back in 1992, is not being fazed out.  If you thought that it was going to die, then you cannot be more wrong. Statistics show […]

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  PRODUCTIVITY March 10, 2022

  7 Benefits of SMS Marketing That Your Business Will Reap With AXIS

  I want you to think of the SMSes you have received and read through, especially if they are from brands that you care about and had asked you to opt into the SMS campaign. Forbes writes that out of all the correspondences in the digital era, SMS gets the highest open and response rate.  While […]

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